Where are you located? Western New York! We are primarily an online shop, however we do offer local pick up for the Rochester NY area. Pick Ups are available on Wednesdays from 6-8pm and Saturdays from 10am-2pm. UPDATE: As of July 2021, we have a small storefront and hair salon!
Where can I pick up my order? Our shop is located at 109 Lake Ave Suite 103 Hilton NY 14468
How much is shipping? Shipping over $150 is free! For orders under $150, shipping is based on weight and ranges $4-$11.
What if I don't love something? Do you offer returns/exchanges? Yes we do! You can read our full return policy HERE.
What sizes do you carry? Our vision has always been to be a SIZE INCLUSIVE boutique, so we do our best to carry all items in S-3XL. We are always hunting down new vendors to support this vision! As for sizing on each individual item, we do our best to accurately describe sizing suggestions in the description of each individual item. If you have a question about a specific item, please post it in our Facebook Group. This way 2 things can happen: 1. We can respond to your question where other customers can see, which could also help them. 2. If any of our insiders has ordered that item before, they're usually more than happy to give their input on sizing...so you can get other perspectives!
Do you do Live Sales? Occassionally! We used to do Live Sales every Thursday and they were so fun! It's just been difficult to maintain that since the pandemic hit, and my children are not back in full time school. The best way to get notified of Live Sales is to make sure we can text you! Click the purple 15% off button at the bottom of your screen to sign up!
Best way to contact you? Email is 100% always the best way to contact us. We get a large volume of messages on Facebook and sometimes they get lost. We aim to respond to all emails M-F within 24 hours. Please allow a slightly longer response time over the weekend. We check in, but we also make every attempt to spend the weekends with our families! firstname.lastname@example.org
Want the inside scoop about who we are, how we got started etc? Check our About Us section!
How long will it take to process my return? Returns are processed the Saturday after they are received.