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FAQ

Where are you located? Western New York! We are an online only shop, however we do offer local pick up for the Rochester NY area. Pick Ups are available on Wednesdays from 6-8pm and Saturdays from 10am-2pm.

Where can I pick up my order? Our shop is located at 109 Lake Ave Suite 103 Hilton NY 14468

How much is shipping? Orders over $125 ship free! Shipping for orders under $125 is $6.99. Orders typically ship in 1-2 business days. 

What if I don't love something? Do you offer returns/exchanges? Yes we do! You can read our full return policy HERE.

What sizes do you carry? Our vision has always been to be a SIZE INCLUSIVE boutique, so we do our best to carry all items in S-3XL. We are always hunting down new vendors to support this vision! As for sizing on each individual item, we do our best to accurately describe sizing suggestions in the description of each individual item. If you have a question about a specific item, please post it in our Facebook Group. This way 2 things can happen: 1. We can respond to your question where other customers can see, which could also help them. 2. If any of our insiders has ordered that item before, they're usually more than happy to give their input on sizing...so you can get other perspectives! 

Do you do Live Sales? Yes! In addition to our website, we also do a Facebook Live Sale every Thursday Night at 8:30pm EST! If you'd like to get notified when we are Live, text "DARLING" to 57838. (Psst: You'll get a discount code when you do)! 

Best way to contact you? Email is 100% always the best way to contact us. We get a large volume of messages on Facebook and sometimes they get lost. We aim to respond to all emails M-F within 24 hours. Please allow a slightly longer response time over the weekend. We check in, but we also make every attempt to spend the weekends with our families! info@justgorgeousdarling.com 

Want the inside scoop about who we are, how we got started etc? Check our About Us section! 

How long will it take to process my return? Please allow for 3-4 business days for returns to be processed.