Shipping & Returns
UPDATE: Shipping is now based on weight! It will be anywhere from $4-$11 with Free Shipping for orders $150+.
Pick Up is available for customers who are local to Hilton, NY. You will be notified inside of our Facebook Group when your order is ready for pick up.
All orders are processed within 1-3 business days. Expected delivery is 3-10 business days following shipment date.
It is your responsibility to provide correct shipping info. We are not responsible for lost or stolen packages once they are recorded as delivered. Please ensure you have a secure location for your deliveries.
We are confident you will love your purchase and customize our sizing to reflect the same recommendations we would make face to face. However, we realize that sometimes it isn't going to be love. All returns must be approved via email - email us to initiate a return or exchange at email@example.com
We offer the following return options:
- Ship to us at your expense and we will issue a refund in the form of an electronic gift card via email.
- Exchange for same item in a different size - ship to us at your expense and we will cover shipping back to your on the size exchange. All exchanges must be approved prior to sending item back to be certain we have the exchange available. We will only hold an item for an exchange for 5 days.