Cancellation Policy
We require a card on file to book an appointment with us. We respectfully request 24 hours notice for all cancellations. We truly value your appointment and the time our stylists/estheticians dedicate to your care. To honor everyone's schedule, we kindly ask for at least 24 hours' notice for any changes. Cancellations with less than 24 hours' notice will result in a 50% service charge, and same-day cancellations or no-shows will be charged in full. We require a valid payment method on file to secure your appointment.
Service Charge
On April 17, 2026, we began to implement a $5 service fee to all appointments. This is a non-commissionable fee that enables our small business to provide benefits to our team, including a 401K plan and PTO (Paid Time Off). If you are familiar with the beauty industry, you know how rare this is! Our goal is to eventually further expand our benefits package even further. We are eternally grateful to our clients and community for supporting us as we work toward our goal of creating sustainable, long-term careers for beauty professionals.
Retail & Re-Do Policy
We strive to offer the highest level of satisfaction to all of our guests. If you are having challenges with your cut or color, please reach to us within 7 days. We are happy to work with you to find a solution. Retail product may be returned for store credit within 7 days. We do not process refunds on completed services. Re-Dos will not be offered at a free or discounted rate if the color is damaged due to poor aftercare practices. Your stylist will provide recommendations for proper aftercare at the time of your appoinment.
